Amazon.com.au:Customer reviews: Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White
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  • Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2...
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Customer reviews

4.3 out of 5 stars
4.3 out of 5
616 global ratings
5 star
63%
4 star
19%
3 star
10%
2 star
4%
1 star
5%
Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White

Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White

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Colour Name: Glacier WhiteStyle Name: Device onlyChange
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Top positive review

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Damien
4.0 out of 5 starsInteresting features, but very slow!
Reviewed in Australia on 10 June 2021
It has interesting features, does the job, but I am under the impression that the device is from 5 years ago. When you touch the screen to access a menu, you will have to wait a good two seconds for the new screen to appear which is sign of an extremely poor chip. The voice recognition is really good. The screen itself is ok but the light it generates at night will bother you if you are sensitive to full darkness
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17 people found this helpful

Top critical review

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Gilly
3.0 out of 5 starsWas poor, but customer service did help
Reviewed in Australia on 13 June 2021
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
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43 people found this helpful

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From Australia

Gilly
3.0 out of 5 stars Was poor, but customer service did help
Reviewed in Australia on 13 June 2021
Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
Customer image
Gilly
3.0 out of 5 stars Was poor, but customer service did help
Reviewed in Australia on 13 June 2021
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
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43 people found this helpful
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Kung-Foo-Kamel
3.0 out of 5 stars Okay But Lacking a Basic Feature
Reviewed in Australia on 21 July 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
Works just as good as any of the Echo's, screen is okay, nice to have clock and weather on display, you can watch Youtube via the built in web browser, and it seems to play pretty good, but I find the touch screen very slow to respond, it feels underpowered when navigating its menu, but voice response is on par with Echo Dot's.

The main reason I gave it 3 stars, is the lacking of any 3.5mm audio output jack, the built in speaker like all of these devices sounds like tweeter in a cardboard box, I have tried some generic USB Audio DAC's and none of them work, so its use case is very limited.

I recommend this to people that would like a nice bedside or office desk clock and don't really care about audio quality, but if you want this for a Kitchen setting, I would recommend going for the larger Show 8.
7 people found this helpful
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Dean
2.0 out of 5 stars Let down by software
Reviewed in Australia on 18 April 2022
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
I was after a nice big bedside clock to replace my Echo Dot (that ended up being smaller than I was hoping so the clock is often hard to see).
The hardware of this device is pretty good, nice looking like most "Echo" devices. However it is let down by awful software.
I configured the device to show a clock, that's all. But what would actually happen is the clock would fade out, and then snap back in to the.... you guessed it, clock. Fade out, snap back, fade out snap back.
Now, in the corner of your eye, this is somewhat psychosis inducing.
Seems to be a whole lot of "workarounds" on the internet to "fix" it. But none that actually worked.
The only other problem is the general sluggishness of the menu's which suggests the CPU is under-powered, or again, the software is poorly optimized.
I used it for about 3 hours before I packet it up again and returned it. I'll stick with my hard to see Echo Dot, thanks.
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Amazon Customer
1.0 out of 5 stars White power adapter looks terrible
Reviewed in Australia on 30 August 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
Why does the Charcoal Dot I purchased earlier this month come with a black power adapter which matches our decor BUT the Charcoal Echo Show I received today come with a White power adapter which doesn't suit the decor at all ??
3 people found this helpful
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Vanessa
5.0 out of 5 stars You cannot just stop at one!
Reviewed in Australia on 23 February 2022
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
This is my second echo show 5, to add to an ever growing collection of dots and an Echo Show 8. Setup is simple - when purchasing from Amazon most of the setup requirement is already done. I love the "play music everywhere" option - I can listen to calming music throughout my house. I use it to remind myself of things I need to do, I can add to the shopping list wherever I am in the house (I have a dot in the bathroom ), and then when shopping check things off in the app. You can group items into rooms and then turn on/off all items in that room with one command. The intercom function is great for calling the kids to dinner. I can turn on the kettle with a simple voice command. It's amazing what these devices can do.
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Sharon
TOP 500 REVIEWER
4.0 out of 5 stars Great bedside clock
Reviewed in Australia on 23 February 2022
Colour Name: Glacier WhiteStyle Name: Device onlyVerified Purchase
I really like my echo dot but also need a bedside clock, this combo saves space. It is useless without the additional stand as the camera points at the ceiling. The stand should be included.
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Jocelyn
3.0 out of 5 stars A downgrade from the echo dot
Reviewed in Australia on 16 March 2022
Colour Name: Glacier WhiteStyle Name: Device onlyVerified Purchase
I was very excited to upgrade my echo dots to Shows but after a couple of weeks of owning, I am left disappointed.
The Show does not recognise my commands and I’m left frustrated and finding myself using it less than my highly used dots. I love the screen and the ability to view your reminders, calendar etc but I feel like I might have to revert back to my dots.
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Samuel
2.0 out of 5 stars Not worth the money
Reviewed in Australia on 18 February 2022
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
Visually the screen image is decent however it has poor touch responsiveness. The processor is also slow so it takes a while for things to load. Sounds quality and voice recognition is pretty good. Overall, it is not a good experience. I wouldn't pay more than $20 for this. I'd recommend getting the Echo Dot instead.
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Sebastian
5.0 out of 5 stars Great steal with an offer
Reviewed in Australia on 23 February 2022
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
Picked this up on a special deal and was well worth the purchased of its retail price. Overall quality and features is great device with all echo systems and fun to see with a digital screen compare to other echo dots. Must buy
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Adam
5.0 out of 5 stars Great screen quality, not as good sound or reaction as the Echo Dot IMO.
Reviewed in Australia on 23 February 2022
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
I got this Echo dot for the discounted price, and I am glad I only paid that much for it.
The screen looks great, but the reaction times are slow as, even after reboots, etc.
Still a good little device.
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