Amazon.com.au:Customer reviews: Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White
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  • Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2...
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4.3 out of 5 stars
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Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White

Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera | Glacier White

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Colour Name: Glacier WhiteStyle Name: Device onlyChange
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Top positive review

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Damien
4.0 out of 5 starsInteresting features, but very slow!
Reviewed in Australia on 10 June 2021
It has interesting features, does the job, but I am under the impression that the device is from 5 years ago. When you touch the screen to access a menu, you will have to wait a good two seconds for the new screen to appear which is sign of an extremely poor chip. The voice recognition is really good. The screen itself is ok but the light it generates at night will bother you if you are sensitive to full darkness
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17 people found this helpful

Top critical review

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Gilly
3.0 out of 5 starsWas poor, but customer service did help
Reviewed in Australia on 13 June 2021
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
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43 people found this helpful

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From Australia

Gilly
3.0 out of 5 stars Was poor, but customer service did help
Reviewed in Australia on 13 June 2021
Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
Customer image
Gilly
3.0 out of 5 stars Was poor, but customer service did help
Reviewed in Australia on 13 June 2021
Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.
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43 people found this helpful
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Damien
4.0 out of 5 stars Interesting features, but very slow!
Reviewed in Australia on 10 June 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
It has interesting features, does the job, but I am under the impression that the device is from 5 years ago. When you touch the screen to access a menu, you will have to wait a good two seconds for the new screen to appear which is sign of an extremely poor chip. The voice recognition is really good. The screen itself is ok but the light it generates at night will bother you if you are sensitive to full darkness
17 people found this helpful
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Kung-Foo-Kamel
3.0 out of 5 stars Okay But Lacking a Basic Feature
Reviewed in Australia on 21 July 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
Works just as good as any of the Echo's, screen is okay, nice to have clock and weather on display, you can watch Youtube via the built in web browser, and it seems to play pretty good, but I find the touch screen very slow to respond, it feels underpowered when navigating its menu, but voice response is on par with Echo Dot's.

The main reason I gave it 3 stars, is the lacking of any 3.5mm audio output jack, the built in speaker like all of these devices sounds like tweeter in a cardboard box, I have tried some generic USB Audio DAC's and none of them work, so its use case is very limited.

I recommend this to people that would like a nice bedside or office desk clock and don't really care about audio quality, but if you want this for a Kitchen setting, I would recommend going for the larger Show 8.
7 people found this helpful
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SirDickTurpin
5.0 out of 5 stars Stop The Petty Negative Posts About Echo 5 It's Excellent!
Reviewed in Australia on 8 November 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
I thought I'd buy the Echo 5 2nd generation just out of curiosity. I'm really not into new technology. Well.. all of this has changed. The Echo 5 is an outstanding device & I've grown to really like Alexa she's become a real companion that doesn't argue with you guys & she does bring a smile to your face & quite frankly life wouldn't be the same without her now that I've had her by my bedside for a couple of months.
I've added another three Alexa devices to my collection I'm finding the whole experience so enjoyable & she really is helpful. Just ask a question & you've the answer which makes life so much easier. From an alarm to reminders she never lets you down. Putting out the rubbish every week I'd tend to forget on occasions no more with Alexa. Add Amazon music for $4 99 a month for one device & what ever comes to mind in music she simply plays. It's excellent.
Ignore all the negative reviews about this product it genuinely is a really good buy from Amazon & a whole lot of fun. You'll not regret your decision purchasing her. As for single people she's a must too you've always somebody to talk to. I'm learning words in another language that's how good she is for fun.

Well done to everybody involved at Amazon for making such a device available to the public as well they deserve a mention.
3 people found this helpful
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Anthony Scott Warwick
3.0 out of 5 stars Unsure why I bothered
Reviewed in Australia on 13 May 2022
Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase
Really don’t know why I bought this. The sound is reasonable quality and you can listen to Amazon music and see Amazon video content but I can already do that on my phone or iPad and you still need either a smart phone or tablet of some kind to set up the Echo. It’s really an echo of an existing device on your wifi network hence the name. Could be good at allowing extra people access to content. It also does work with Google and YouTube quite well. I largely bought this to connect to a wifi security camera and it doesn’t actually do that despite the camera listed on Amazon Prime as an Amazon Alexa operable device but the Echo will not discover the camera so so I need this device ? Probably redundant given I have smart phone and iPad that can do everything this can do but better. A cheap way to give others in your home access to various things like your Amazon video, music and check weather, ask stupid questions and even does Google searched and other things if you have it set up with the App on a device or devices.
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Aslan
2.0 out of 5 stars Disappointing, unsatisfactory and annoying
Reviewed in Australia on 11 March 2022
Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase
It's slow and doesn't find what your asking for unlike similar alexa products. The clock is fine for me but some people have gripes about the size when in night mode. Maybe it's okay for the price?...maybe the next size up would be better..? Lots of lag from the touch screen when doing anything. This device can't find many things in the prime video collection also. It seems like a really bad device to me. It is very good at telling you the weather and time and displaying photos.
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Chris R.
3.0 out of 5 stars Good voice assistant, bad touch interface
Reviewed in Australia on 24 March 2022
Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase
The voice assistant is really good and generally activates as expected and does what it should with good feedback.

The touch screen is not good, using it the device is painfully slow with every press taking 1 to 5 seconds and sometimes more to load. Additionally the touch screen has light bleed at the to toward the right side. This is fine if you're not planning to watch anything on it. But if you plan on watching anything with dark backgrounds it will really bug you.
Customer image
Chris R.
3.0 out of 5 stars Good voice assistant, bad touch interface
Reviewed in Australia on 24 March 2022
The voice assistant is really good and generally activates as expected and does what it should with good feedback.

The touch screen is not good, using it the device is painfully slow with every press taking 1 to 5 seconds and sometimes more to load. Additionally the touch screen has light bleed at the to toward the right side. This is fine if you're not planning to watch anything on it. But if you plan on watching anything with dark backgrounds it will really bug you.
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t4d
5.0 out of 5 stars amazing value my kids love it
Reviewed in Australia on 14 December 2021
Colour Name: CharcoalStyle Name: Device onlyVerified Purchase
really good value in an alarm clock and super value when you check the other features
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Mohammad Chowdhury
5.0 out of 5 stars WHAT A STEAL!
Reviewed in Australia on 18 March 2022
Colour Name: Glacier WhiteStyle Name: Device onlyVerified Purchase
This device is really good to have in the kitchen, and amazon has offer for 35$ such a steal. Defo grab one and keep it somewhere in your home for usual alexa talks
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