Amazon.com.au:Customer reviews: Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera

Top positive review

Interesting features, but very slow!

Reviewed in Australia on 10 June 2021

It has interesting features, does the job, but I am under the impression that the device is from 5 years ago. When you touch the screen to access a menu, you will have to wait a good two seconds for the new screen to appear which is sign of an extremely poor chip. The voice recognition is really good. The screen itself is ok but the light it generates at night will bother you if you are sensitive to full darkness

17 people found this helpful

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Gilly

Was poor, but customer service did help

Reviewed in Australia on 13 June 2021

Bought this hoping for some Australian content which is sadly lacking. Keeps cycling through US baseball, basketball and crime news which is both irrelevant and depressing. Sure I can tell Alexa to play local radio but the video content is all US and the settings (so far) do not allow the ABC (the Australian one!) or anything else local. The pic shows the message received when clicking on the ABC option for video content - smarmy.
It looks like a clunky clock radio - really I prefer my sleek Echo Dot as this offers nothing extra except annoying visuals. Sound quality is good but again, no better than the Dot.
Edit to add: Customer Service emailed me within minutes of this review and changed my settings; this makes the device much more useful with local news content. I still prefer my Dot but this will now be good value.

43 people found this helpful

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Gilly

Was poor, but customer service did help

Reviewed in Australia on 13 June 2021

Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase

43 people found this helpful

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Ruby

Don't purchase if you want to use your own pictures as the background!

Reviewed in Australia on 30 October 2021

Colour Name: CharcoalStyle Name: Device onlyVerified Purchase

I spent a good two hours almost crying I was so angry. From all the videos I saw online you could put your own family pictures at the clockface. What they don't tell you is that the entire clockface flickers between picture changes. So for that brief 2 seconds, it's just a black screen before fading up to the next clockface.
IT IS SO ANNOYING! LIKE OH MY GOD!
I tried even just putting one picture in my amazon app and it STILL FLICKERS with just one image! every minute it will fade to black then come back with the same clockface it has a second ago.
There needs to be a feature where you can select slideshow mode of static mode!
I don't need my bedside clock flickering all night long. IT'S INFURIATING!
I had to settle on one of their images that don't even represent my style so it would stop the flickering.

29 people found this helpful

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Stephanie

Its okay but it misses the mark for me

Reviewed in Australia on 30 July 2021

Colour Name: CharcoalStyle Name: Device onlyVerified Purchase

I bought 2 of these today to have in my kids' rooms so they can listen to music and books from audible.

Firstly, I find it a bit slow to respond, however I can live with it.
My major problem with it is, I can't seem to select what song to play by using the touch screen, I have to use voice commands. I don't always know the song I want to play, I want to browse for it on the device - but I can't! And I can't select playlists either. It's similar with the books. You can use a voice command or you have select the book from your phone - you can't scroll through on the device. Well, I'd like the kids to independently use the device without needing my phone all the time.
Also, I can't seem to disable all videos on the device! There needs to be a restriction option to disable all videos. I don't want my kids to be able to watch videos on the device whenever they want.
At this stage I'm a bit disappointed :(

2 people found this helpful

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Anthony Scott Warwick

Unsure why I bothered

Reviewed in Australia on 13 May 2022

Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase

Really don’t know why I bought this. The sound is reasonable quality and you can listen to Amazon music and see Amazon video content but I can already do that on my phone or iPad and you still need either a smart phone or tablet of some kind to set up the Echo. It’s really an echo of an existing device on your wifi network hence the name. Could be good at allowing extra people access to content. It also does work with Google and YouTube quite well. I largely bought this to connect to a wifi security camera and it doesn’t actually do that despite the camera listed on Amazon Prime as an Amazon Alexa operable device but the Echo will not discover the camera so so I need this device ? Probably redundant given I have smart phone and iPad that can do everything this can do but better. A cheap way to give others in your home access to various things like your Amazon video, music and check weather, ask stupid questions and even does Google searched and other things if you have it set up with the App on a device or devices.

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Aslan

Disappointing, unsatisfactory and annoying

Reviewed in Australia on 11 March 2022

Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase

It's slow and doesn't find what your asking for unlike similar alexa products. The clock is fine for me but some people have gripes about the size when in night mode. Maybe it's okay for the price?...maybe the next size up would be better..? Lots of lag from the touch screen when doing anything. This device can't find many things in the prime video collection also. It seems like a really bad device to me. It is very good at telling you the weather and time and displaying photos.

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The Hose Monkey

Good but it lags much more than expected

Reviewed in Australia on 28 April 2022

Colour Name: Glacier WhiteStyle Name: Device onlyVerified Purchase

This is a nice addition to somewhere like the kitchen, somewhere where you may want to add some apps and steam something, it supports a few good Australian apps like ABC and I'm sure Netflix too, just don't expect fast response from this, but it works fine if your not expecting it to work like your mobile phone. (Voice responses are good, can link with Ring video doorbell.)

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Ross scarpa

Reviewed in Australia on 22 February 2022

Colour Name: Deep Sea BlueStyle Name: Device onlyVerified Purchase

Was working good now hard to drop in. It say video off was working good first time

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Cinthia Flores

Alexa on steroids!

Reviewed in Australia on 27 December 2021

Colour Name: CharcoalStyle Name: Device onlyVerified Purchase

I’ve had Alexa’s for a while. But on this one I can video call, it tells me the weather everyday on the screen, displays messages and while I was away on holidays I could call and see my house and my dogs.
Pretty good stuff! I also have connected it to my daughters baby cam and it’s also great.

One person found this helpful

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