Q1: CAN'T charge my devices
A1: Check the host USB-C port of your device support power delivery or not.
Q2: My device is without USB C Port, will it work with my device if I use a USB C Female to USB Male Adapter?
A2: NO!!!!!!!!!!!!!!!!!!!!!!!!!!!! It WON'T work!!
Q3: Resolution Problem
A3: To achieve optimal 3840 x 2160 resolution, please use it with a 4K screen display monitor and HDMI 2.0 cable. If you connect VGA, the resolution of all monitors will be limited to 1920 x 1080@ 60Hz (maximum).
Q3: Display Problem
A4: Windows Display Problem: A. Make sure the USB-C port on your laptop supports DisplayPort Alternate Mode. B. Check your HDMI cable. C. Ensure sufficient power supply from the USB C hub.
Q5: Black Screen Problem
A5: If the HDMI monitors go black for 2–4 seconds and then recover, it is normal. It is a process of EDID (Extended Display Identification Data) communication, which may blackout screen for a few seconds. The recovery time depends on the laptop and monitor (1 minute at max).
Q6: Hot Key for Windows Display Mode
A6: For windows laptop, you can press "WIN + P" to quickly select the display mode. Once your laptop shuts down or goes to sleep, you need to replug the product to get extend mode again.
Q7: How to Use External Monitors with Your Mac
A7: Use extended desktop mode: 1. Choose Apple menu > System Preferences, then click Displays. 2. Click the Arrangement tab. 3. Make sure that the Mirror Displays checkbox isn’t selected. 4. Arrange your displays to match the setup on your desk. To change the position of a display, drag it to the desired position. A red border appears around the display as it's moved. 5. To set a different display as the primary display, drag the menu bar to the other display. The primary display is where your desktop icons and app windows first appear.
Mirror your displays: 1. Make sure that your external display is turned on and connected to your Mac. 2. Choose Apple menu > System Preferences, click Displays, then click the Arrangement tab. 3. Make sure that the Mirror Displays checkbox is selected.
Q8: Incompatible Devices (Not a full list, you are welcome to ask us if you don't know your device is compatible or not)
- Incompatible with Surface laptop 2
- Incompatible with Macbook pro 2020(M1), MacBook Air 2020(M1), Mac mini 2020(M1), MacBook Air (13-inch, 2017, 2016, 2015, 2014, 2013 and older) MacBook Pro (13-inch, Early 2015, 2014, 2013 and older), iMac 2009-2015, MacBook Air 7.2, Apple USB SuperDrive
- Incompatible with Dell : Inspiron 17 5000 series/15 5000 series/Latitude E7270/Latitude 7470/Dell Inspirion 3793/Inspiron 7000 Gaming Laptop/vostro mt 3671, Inspiron 15 3000, Inspiron 11 3000 2-in-1, Inspiron 17 3000; Dell Chromebook 5190 Dell Latitude 3390
- Incompatible with Samsung : galaxy Tab 5/galaxy a50 phone, Samsung Galaxy A20 / A20E / A50 / A70 / A80 / S6 / S7 / J6 / J7 / M20 / M30; Samsung Galaxy Tab A / 10.1 / 10.5 / S3;
- Incompatible with Asus : vivo book series/q547/Zenbook UX330UA-AH55/q526f USB-C 3.1 Gen 1/TUF 17.3 Full HD Gaming Laptop/ZenBook Flip 14 UX461FN-DH74T laptop/L203MA Laptop PC, ASUS Zenbook UX434X, ASUS S15 S512FA; Acer aspire a515-54; ASUS Q547FD;
- Incompatible with Lenovo : ideapad flex 15IWL/5-1570/6 14IKB; T570; flex 14 2-in-1 81SS000DUS; ideapad 330/L340/ideapad 3 (81we0016us) /ideaPad 5/ideapad flex 15 iml/ideapad Flex 5.15IIL05; thinkpad 1490/Flex 15.6" 2-in-1 Touchscreen Laptop/Ideapad 5, 2-in-1, 15"/ ideaPad S340 Laptop(81N800H2US)/ ideapad 330/ Y520/ Yoga 520; Lenovo IdeaPad 3 (17") ThinkPad 11e Yoga Gen 6 (11”) 2-in-1, Lenovo x250; Lenovo Ideapad 320; Lenovo Ideapad 330; Lenovo ideapad flex 5 1470, Lenovo ideapad s340-15iwl 81n800h0us;
- Incompatible with HP : elite 840 G4/elitebook 840 g3/820 G4/elitebook 745 G6 latptop/Elitebook Bang and Olufsen/7265NGW/EVGA SC15 /17t-by300(model 8yk40av_1)/Model 15-dy1076nr/Envy 15/prodesk 600 G2/Probook 650 g2/Probook 640 G2 G3/Spectre x360 13; 14/14-dq1033cl; 15t; elite desk mini 800 g2; 340S G7 Notebook; athlon silver laptops; Probook 640 G2;15-dw2025cl laptop/14-dq1033cl laptop; model 15-y1751ms/15-dw0037wm; Whole Pavilion Series; HP 600 G2/700 G3/ 800 Series/1030 G1/1040 G3 series Notebooks; HP Desktop PCIe Card for 6/7/8 TWR, MT, SFF
- Incompatible with Acer : aspire e5-575/aspire r15/aspire r5-571t/G3-571; E5-576G; Predator Helios 300, Acer Aspire A717-72G,Acer Aspire A515-44-R1DM, Acer Aspire a515-54 model
- Incompatible with MSI : Gl65/GF63 8RD with i7 8th gen/GF65 THIN 9SD-252 gaming laptop/GL75 leopard gaming laptop/GERVR 7RF Apache Pro /GE73 Raider RGB 8RF/GS73VR 7RG Stealth Pro /GF63 Tin 9SC
- Others Incompayible devices: Oneplus 2/3/3T/5T/6T; All Motorola's phone; GoPro; Amazon Fire Tablet; Surface Dock 2; LG Google Nexus 5X/6P, LG Stylist/LG G6,LG V30, LG k10/k20. Predator Helios 300 PH315-52-754M, Microsoft Surface Pro 6, Huawei MediaPad M5 Lite