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The Five Dysfunctions of a Team: A Leadership Fable Hardcover – 28 March 2002

4.6 out of 5 stars 5,352 ratings
Edition: 1st

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From the Publisher

The Five Dysfunctions of a Team Model

Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball coach to the executive suite, politics and confusion are more the rule than the exception. However, facing dysfunction and focusing on teamwork is particularly critical at the top of an organization because the executive team sets the tone for how all employees work with one another. Fortunately, there is hope. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. The first step toward reducing politics and confusion within your team is to understand that there are five dysfunctions to contend with, and address each that applies, one by one.

DYSFUNCTION #1: ABSENCE OF TRUST

The fear of being vulnerable with team members prevents building of trust within the team.

DYSFUNCTION #2: FEAR OF CONFLICT

The desire to preserve artificial harmony stifles the occurrence of productive, ideological conflict.

DYSFUNCTION #3: LACK OF COMMITMENT

The lack of clarity or buy-in prevents team members from making decisions they will stick to.

DYSFUNCTION #4: AVOIDANCE OF ACCOUNTABILITY

The need to avoid interpersonal discomfort prevents team members from holding one another accountable for their behaviors and performance.

DYSFUNCTION #5: INATTENTION TO RESULTS

The pursuit of individual goals and personal status erodes the focus on collective success.

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Review

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.

Building a cohesive team is not complicated, declares Lencioni, president of his own management consulting firm and author of The Five Temptations of a CEO. Departing from the dry, theoretical writing of many management books, he presents his case in the context of a fictional organization, and in doing so succeeds at communicating his ideas. The story is about a female CEO who is hired to bring together a dysfunctional executive staff to work as a team in a company that just two years earlier had looked promising. The scenarios that follow are recognizable and can be applied anywhere teamwork is involved, whether it is a multinational company, a small department within a larger organization, or a sports team. The five dysfunctions discussed are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. At the end of the story, the main points are summarized, and clearly written suggestions and exercises are offered to help, bring about change. Concise and easy to follow, this book is recommended for academic and public libraries with management collections and for anyone who is a member of a team that needs improvement. —Bellinda Wise, Nassau Community Call. Lib. Garden City, NY (Library Journal, April 15, 2002)

"...there is a lot of good sense in this book...certainly offers some useful pointers..." (Supply Management, 28 March 2002)

"...is worth exploring..." (Progress, Summer 2002)

"...an entertaining quick read filled with information easy to digest..." (The star online, 12 August 2003)



"[...] Das Besondere an diesem Buch sind jedoch nicht die Inhalte, sondern es ist die Art der Vermittlung von Know-How und Praxiswissen. Lencioni gelingt dabei das Kunststück, Sachinformation in ein packendes Fallbeispiel zu verpacken - eine Eigenschaft, die er mit vielen amerikanischen Autoren teilt. Das erleichtert die Identifizierung des Lesers mit den Erkenntnissen und sorgt fü eine ganze Reihe von Aha-Erlebnissen.[...] Dankenswerterweise lässt Lencioni den Leser dabei nicht allein mit einer spannenden Prosa, sondern liefert zudem auch Hinweise zur praktischen Realisierung des Erlernten." (personalmagazin, 07/2007)

Review

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.

Building a cohesive team is not complicated, declares Lencioni, president of his own management consulting firm and author of The Five Temptations of a CEO. Departing from the dry, theoretical writing of many management books, he presents his case in the context of a fictional organization, and in doing so succeeds at communicating his ideas. The story is about a female CEO who is hired to bring together a dysfunctional executive staff to work as a team in a company that just two years earlier had looked promising. The scenarios that follow are recognizable and can be applied anywhere teamwork is involved, whether it is a multinational company, a small department within a larger organization, or a sports team. The five dysfunctions discussed are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. At the end of the story, the main points are summarized, and clearly written suggestions and exercises are offered to help, bring about change. Concise and easy to follow, this book is recommended for academic and public libraries with management collections and for anyone who is a member of a team that needs improvement. ―Bellinda Wise, Nassau Community Call. Lib. Garden City, NY (Library Journal, April 15, 2002)

"...there is a lot of good sense in this book...certainly offers some useful pointers..." (Supply Management, 28 March 2002)

"...is worth exploring..." (Progress, Summer 2002)

"...an entertaining quick read filled with information easy to digest..." (The star online, 12 August 2003)


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Product details

  • Publisher ‏ : ‎ Jossey-Bass; 1st edition (28 March 2002)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 0787960756
  • ISBN-13 ‏ : ‎ 978-0787960759
  • Dimensions ‏ : ‎ 22.23 x 15.24 x 2.54 cm
  • Customer Reviews:
    4.6 out of 5 stars 5,352 ratings

About the author

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Patrick Lencioni is founder and president of The Table Group, a firm dedicated to helping leaders improve their organizations’ health since 1997. His principles have been embraced by leaders around the world and adopted by organizations of virtually every kind including multinational corporations, entrepreneurial ventures, professional sports teams, the military, nonprofits, schools, and churches.

Lencioni is the author of ten business books with over three million copies sold worldwide. His work has appeared in the Wall Street Journal, Harvard Business Review, Fortune, Bloomberg Businessweek, and USA Today.

Prior to founding The Table Group, Lencioni served on the executive team at Sybase, Inc. He started his career at Bain & Company and later worked at Oracle Corporation.

Lencioni lives in the San Francisco Bay Area with his wife and their four sons.

To learn more about Patrick and The Table Group, please visit www.tablegroup.com.

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5.0 out of 5 stars New Team to Manage? Try This
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