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Isto é Design Thinking de Serviços (Portuguese Edition) by [Marc Stickdorn, Jakob Schneider]

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Isto é Design Thinking de Serviços (Portuguese Edition) [Print Replica] Kindle Edition

4.7 out of 5 stars 142 ratings

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Product details

  • ASIN ‏ : ‎ B015WST618
  • Publisher ‏ : ‎ Bookman; 1st edition (1 January 2014)
  • Language ‏ : ‎ Portuguese
  • File size ‏ : ‎ 11749 KB
  • Text-to-Speech ‏ : ‎ Not enabled
  • Enhanced typesetting ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Not Enabled
  • Customer Reviews:
    4.7 out of 5 stars 142 ratings

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Marc is Co-founder and CEO of "More than Metrics", a company creating software for service design, such as Smaply and ExperienceFellow. With a background in strategic management and service design, he helps organizations to sustainably embed service design in their structures, processes, and culture. In 2010, he published the award-winning book “This is Service Design Thinking” together with Jakob. Marc regularly speaks at conferences on service design and start-ups. He teaches service design at various universities and gives public and exclusive executive courses. He is pursuing a PhD at the University of Erlangen-Nuremberg in Germany in information systems based on design science, in which he has developed a new mobile ethnographic research approach. He is now is almost finished, and has been for several years… If Marc is not working, he loves travelling with a backpack or in his VW van, going on a sailing trip, or riding his classic Triumph Bonneville motorcycle. He lives in Innsbruck/Austria surrounded by the European Alps.

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Cliente Amazon
1.0 out of 5 stars Não abre no Kindle
Reviewed in Brazil on 15 June 2018
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3.0 out of 5 stars Incompatível com com Kindle Paperwhite!
Reviewed in Brazil on 19 March 2018
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3.0 out of 5 stars Bom livro. Problemas de formatação .mob
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1.0 out of 5 stars Muito Abaixo da Expectativa.
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