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Never Split the Difference: Negotiating As If Your Life Depended On It Hardcover – 17 May 2016
Chris Voss (Author) Find all the books, read about the author, and more. See search results for this author |
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A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the boardroom or at home.
** A Wall Street Journal Bestseller **
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss's head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles--counterintuitive tactics and strategies--you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
- Print length288 pages
- LanguageEnglish
- PublisherHarperBusiness
- Publication date17 May 2016
- Dimensions3.3 x 16 x 23.11 cm
- ISBN-100062407805
- ISBN-13978-0062407801
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Product description
Review
Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work." -- Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is Saying
Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. -- Publishers Weekly
From the Back Cover
A field-tested, game-changing approach to high-stakes negotiations--whether in the boardroom or at home.
Never Split the Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and later as an award-winning teacher in the world's most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI's lead international kidnapping negotiator to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids.
Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life.
Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split the Difference gives you the competitive edge in any discussion.
Advance praise for Never Split The Difference
"This book blew my mind. It's a riveting read, full of instantly actionable advice--not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home."--Adam Grant, Wharton Professor and New York Times bestselling author of originals and give and take
"Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator--someone who couldn't take no for an answer--which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want."--Daniel H. Pink, bestselling author of To Sell Is Human and Drive
"Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work."--Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller What Every Body Is Saying
"Your business--basically your entire life--comes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .It's required reading for my employees because I use the lessons in this book every single day, and I want them to, too."--Jason McCarthy, CEO of GORUCK
About the Author
Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at the University of Southern California's Marshall School of Business and Georgetown University's McDonough School of Business, and has lectured at other leading universities, including Harvard Law School, the MIT Sloan School of Management, and Northwestern University's Kellogg School of Management.
Tahl Raz uncovers big ideas and great stories that ignite change and growth in people and organizations. He is an award-winning journalist and co-author of the New York Times bestseller Never Eat Alone. When not researching or writing, he coaches executives, lectures widely on the forces transforming the new world of work, and serves as an editorial consultant for several national firms. He invites readers to e-mail him at tr@tahlraz.com and to visit his website at www.tahlraz.com.
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Product details
- Publisher : HarperBusiness; 1st edition (17 May 2016)
- Language : English
- Hardcover : 288 pages
- ISBN-10 : 0062407805
- ISBN-13 : 978-0062407801
- Dimensions : 3.3 x 16 x 23.11 cm
- Best Sellers Rank: 28,075 in Books (See Top 100 in Books)
- 68 in Business Negotiating (Books)
- 239 in Workplace Communication
- 1,256 in Self-Help for Success
- Customer Reviews:
About the authors
Tahl Raz is a storyteller of big ideas in business, technology and the social sciences that are transforming the way we work and live. An award-winning journalist and best-selling author, he has edited and published in everything from Inc. Magazine and GQ to Harvard Business Review and the Jerusalem Post. Management guru Tom Peters called his first co-authored book, “Never Eat Alone,” one of “the most extraordinary and valuable business books” of recent history. The book is still in hardcover over a decade later and is now used as a textbook in MBA programs around the world. He has held roles as a Chief Content Officer, CEO of an online education company called MyGreenLight, and founder and editor-in-chief of Jewcy Media. He lives in New York City with his wife, daughter, and a very fat Pug named Bibi.
Discover more of the author’s books, see similar authors, read author blogs, and more
A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California’s Marshall School of Business, Georgetown University’s McDonough School of Business, Harvard University, MIT’s Sloan School of Management, and Northwestern University’s Kellogg School of Management, among others.
Customer reviews

Top reviews from Australia
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Dale Carnegie's book "How to win friends & Influence People" was a life-changer for me half a century ago. "Never Split The Difference" takes over where Dale Carnegie left off, with all the nuts and bolts described plainly. I got my first big job after reading Carnegie's book two and a half times, but usually failed other job interviews because there were multiple interviewers - each with their own desires. Never Split the Difference shows me exactly how I should have handled these interviews, and not only got the job, but got it for more than they expected to pay me. My family life would have been very different too if I had negotiated with them.
Have read about 100 pages - all seems well but the print quality (both the typesett and the way the paper has been guillotined is like it was done on my kitchen table. I have a nasty suspicion this is an illegal re-print of Chris Voss' original book. Shame!
BEWARE the picture of the front cover of the book is NOT what you get with this lot. They hide behind the 'you pay for return postage if you don't like it'. Is Amazon aware of sellers like this?
I regularly deal with authorities who appear to have no vested interest in delivering the outcomes my clients are looking for. The tactics outlined in the book have been effective in unearthing the ‘Black Swans’ and helping to build stronger collaborative relationships with these negotiating counterparts while delivering better project outcomes.
I can not recommend this book enough and have already given several copies away.
While this is the first text I have read relating to negotiation, I found the reading easy and the examples to the concepts well laid out and I would encourage others to also give this book a chance. Importantly, I know that I will utilise what I’ve learnt in both a professional and personal perspective.
Top reviews from other countries

I had high hopes for this book... waste of money. I've just thrown it into the bin!

This stuff works a treat if, and only if you are willing to put the methods into practice
on a daily basis. I am using it constantly every single day and it has produced amazing results.
As Chris Voss said "everything is a negotiation" and I would agree 100% it's just i've never noticed it before..but i do now.
Try it out for yourself, you will be surprised at how effective it is.
Just be prepared to put in the work required to learn a new skill. I really had to laugh at one of the negative reviews that implied they should
now be a skilled negotiator as if reading the book once worked like some sort of osmosis straight from Chris Voss.
Yeah...get real mate.

A couple of weeks after starting the book I negotiated a vendor at work from a 'list price' of about £68,000 for some equipment down to about £22,000*, partly by applying techniques from this book. Given that I spent £4.45 on the book, I think it's paid for itself by now.
*Obviously, having read the book my final offer was not a rounded number. Read it yourself, and you'll see what I mean.

I am half way through the book, it took a while to read as I have decided to digest the techniques and to see how effective they are.
I have applied mirroring, showing empathy labelling techniques when I communicating with my daughter and I found I have stopped saying no to her automatically and the relationship has improved since.

The poor printing is not the whole book and only on a dozen pages. But still, very disappointing.


Reviewed in Canada on 8 March 2020
The poor printing is not the whole book and only on a dozen pages. But still, very disappointing.

