Amazon.com.au:Customer reviews: Oculus Quest 2 Elite Strap With Battery and Carrying Case for Enhanced Comfort and Playtime in VR
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  • Oculus Quest 2 Elite Strap With Battery and Carrying Case for Enhanced...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
3,239 global ratings
5 star
75%
4 star
12%
3 star
4%
2 star
3%
1 star
6%
Oculus Quest 2 Elite Strap With Battery and Carrying Case for Enhanced Comfort and Playtime in VR

Oculus Quest 2 Elite Strap With Battery and Carrying Case for Enhanced Comfort and Playtime in VR

byOculus
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Top positive review

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Revelos
4.0 out of 5 starsEnhances usability and comfort at substantial cost
Reviewed in Australia on 8 February 2021
Improves the comfort of the Quest 2 by balancing it out. Sits much better on your noggin and is far easier to adjust and get on and off. The added battery life is great and also helps this balancing act.

This is the fit that you should ideally get out of the box with the Quest 2. It is an expensive addition but unfortunately I find it necessary. It just shouldn't cost this much.

The case is ok. The zipper tie is a joke and I can see it breaking off, making it extremely difficult to open/close the recessed zip. Case is nice and sturdy and the controllers fit in well too.

I also feel that fitting the Quest 2 in the case with the glasses spacer attached makes it too tight on the facial interface material where it rubs up against the plastic partition for the controllers. This means I don't use the case for day to day storage but would use it for travel.

Shipping time on this was abysmal.
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2 people found this helpful

Top critical review

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Anonymous
1.0 out of 5 starsBroke during proper use. Do not buy outside the US
Reviewed in Australia on 30 January 2021
It appears that this product is known to break during use. The arms of the head strap appears to crack and break. I contacted Oculus support and they told me they couldn't replace it because it is not available in my region. So I am sending it back to Amazon Australia for a full refund. Do not buy first party oculus accessories through amazon.
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17 people found this helpful

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From Australia

Anonymous
1.0 out of 5 stars Broke during proper use. Do not buy outside the US
Reviewed in Australia on 30 January 2021
Verified Purchase
It appears that this product is known to break during use. The arms of the head strap appears to crack and break. I contacted Oculus support and they told me they couldn't replace it because it is not available in my region. So I am sending it back to Amazon Australia for a full refund. Do not buy first party oculus accessories through amazon.
17 people found this helpful
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Ryan
1.0 out of 5 stars Australians beware
Reviewed in Australia on 8 July 2021
Verified Purchase
Lasted 6 months strap broke inside the case..oculus refuse to send out a replacement to Australia now struck trying to get a refund from Amazon...product shouldn't be allowed on any store
8 people found this helpful
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Bikkies
1.0 out of 5 stars Battery died, Oculus will not replace.
Reviewed in Australia on 2 May 2021
Verified Purchase
The battery died within the warranty period, but Oculus will not replace under warranty as the product isn't available in Australia.

If you're in Australia, or another country where this isn't available officially from Oculus, then be aware that you're out of luck if it breaks.
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John
1.0 out of 5 stars Oculus Support are the worst ever
Reviewed in Australia on 8 April 2021
I have been attempting to get my Elite Battery Strap replaced for weeks through Oculus support. It turns out that many units had manufacturing faults and the straps break extremely easily. My current email trail with Oculus support is over twenty emails and they keep asking for the same information over and over again.

It's incredibly frustrating. It's like they are trying to make me give up trying to get a replacement.

They have refused to send a replacement to my home address in Australia and are currently refusing to use my US address to send a replacement unit, despite having provided Proof of Purchase, Serial No. etc. multiple times. These people have absolutely zero customer service ethic! Avoid like the plague!
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