Amazon.com.au:Customer reviews: Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size
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  • Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black,...
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Customer reviews

3.9 out of 5 stars
3.9 out of 5
10,896 global ratings
5 star
54%
4 star
17%
3 star
8%
2 star
9%
1 star
11%
Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size

Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size

byRazer AU
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Top positive review

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Richard
5.0 out of 5 starsGood headset for zoom meetings
Reviewed in Australia on 6 December 2020
I got these purely for zoom meetings for work. I just wanted a headset with a mic that didn't look too much like a hardcore gaming headset. I got them during the black friday sale, so for the price I paid these were perfect.

My colleagues say my voice is crystal clear. The sound is fine for meetings. It's not as comfy as my pair of Bose QC35s, I feel the quality of the ead pads aren't as soft, but for the price it's still amazing.

One thing to consider is the mic is a bendable arm so you can't just swivel the mic away entirely like other headsets. This wasn't really an issue for me as having the mic arm always there didn't bother me and I didn't really notice it, it's pretty thin. In fact for me it was a feature because my voice was a bit loud (even though I dialled it down in the software settings) and I fixed it by moving the mic slightly further away from my mouth. If the mic arm was fixed I couldn't have done this, so it was a lucky feature for me.
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4 people found this helpful

Top critical review

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Kelvin
TOP 500 REVIEWER
2.0 out of 5 starsWould of been a great product if the headset was more durable... be warned.
Reviewed in Australia on 13 April 2021
I've been using the headset for the past 3 months now. Was happy with the mic and sound quality. It was a bit uncomfortable to wear at first but you get used to it.

One day when adjusting my headset, the side where you adjust the length of the headset snapped. I didn't even apply any strong pressure on it. Was super disappointed. Time to find a more durable headset.
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28 people found this helpful

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From Australia

Steven B-m N
2.0 out of 5 stars Decent sound, Not durable.
Reviewed in Australia on 27 October 2021
Verified Purchase
At first impressions, this pair of headphones seemed like it was a great value, the sound quality was pretty decent for it's price - it's a bit bass heavy, but it is clear. And it fit's comfortably on your ears. The 7.1 surround sound is not obviously true surround sound but it is software simulated, without it turned on, the headphones lacks depth, it's better to leave it on. The microphone quality is okay and clear for gaming, not the best.

However, after 7 months of general use (which Razer Support calls this "wear and tear & abuse" - which will not be covered) the headband seemed to crack slightly, 2 months after that it finally snapped, leaving it really uncomfortable and hard to use. I would not recommend this product to anyone who uses it correctly.
Customer image
Steven B-m N
2.0 out of 5 stars Decent sound, Not durable.
Reviewed in Australia on 27 October 2021
At first impressions, this pair of headphones seemed like it was a great value, the sound quality was pretty decent for it's price - it's a bit bass heavy, but it is clear. And it fit's comfortably on your ears. The 7.1 surround sound is not obviously true surround sound but it is software simulated, without it turned on, the headphones lacks depth, it's better to leave it on. The microphone quality is okay and clear for gaming, not the best.

However, after 7 months of general use (which Razer Support calls this "wear and tear & abuse" - which will not be covered) the headband seemed to crack slightly, 2 months after that it finally snapped, leaving it really uncomfortable and hard to use. I would not recommend this product to anyone who uses it correctly.
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3 people found this helpful
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Jason
1.0 out of 5 stars Brittle and broke in less than a year
Reviewed in Australia on 18 January 2022
Verified Purchase
It had a good microphone and a decent sound quality. I loved using it for my Zoom calls.

However the durability is very poor. The foam padding started showing up within 6 months and cracks in the headband soon after.

The band snapped in half within the next month and it's completely unusable.
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Jason
1.0 out of 5 stars Brittle and broke in less than a year
Reviewed in Australia on 18 January 2022
It had a good microphone and a decent sound quality. I loved using it for my Zoom calls.

However the durability is very poor. The foam padding started showing up within 6 months and cracks in the headband soon after.

The band snapped in half within the next month and it's completely unusable.
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One person found this helpful
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Sam
2.0 out of 5 stars Low quality, better off spending the money to get a decent mic
Reviewed in Australia on 20 October 2021
Verified Purchase
Treated the mic very carefully so that I wouldn’t be the cause of any issues. However, my friends in calls with me constantly complain about the low quality mic and after a period of 3 weeks the audio also got crappy, it would spike at max volume and then go back to my set volume. While cushioning is comfortable, the plastic is frighteningly flimsy. I feel like if I grip it a little too hard when picking it up it’ll shatter.
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Marius Kazlauskas
5.0 out of 5 stars Excellent value for money
Reviewed in Australia on 5 January 2021
Verified Purchase
They are perfect for online work meetings, calls, gaming, movies, streaming in general. When the songs/music play, the quality isn't perfect, lacks a bit of bass, but my overall expectations for the price are met.
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Paul Anderson
4.0 out of 5 stars Noisy interference from phone
Reviewed in Australia on 7 March 2022
Verified Purchase
It works fine on PC and Xbox. Not that good as a phone headset because the mic sound is overwhelmed by static noise when on a call. People I'm talking to complain that they can't hear me well
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Abdullah Khan
5.0 out of 5 stars Great value, comfortable headphones
Reviewed in Australia on 22 October 2021
Verified Purchase
Amazing for use at home either for gaming, calls, etc
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Jiggens
TOP 500 REVIEWER
2.0 out of 5 stars Dodgy Mic
Reviewed in Australia on 10 February 2021
Microphone on my headset stopped working right on cue within a week after the warranty ran out. I have always taken very good care of the headset and there is no reason for it to have broken.
Even when it was working, unless you have a dedicated audio/mic combined port, it works off a 1-into-2 splitter cable which is evidently not shielded properly- from day one this headset has "leaked" whatever audio is playing through the headphones over the microphone output. Real awkward when I'm trying to watch pron while in a discord call with my mates.
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From other countries

Disneylunatic
1.0 out of 5 stars Be warned, “common fault”
Reviewed in the United Kingdom on 19 October 2021
Verified Purchase
Firstly.. it is a great headset until it has a “common fault”
9 months in it seemed a little loose, after 12 months the head set had begun to crack. Bearing in mind, this headset has been used less than 30 times in 12 months. 2 days out of warranty with Amazon, so they wouldn’t help, Razer Tech support useless.. kept calling me Rafael 🤣🤣 offered a replacement because it was a common fault, then 24hrs later declined it because it wasn’t fair to their extended warranty customers.. even though the headset does actually have a 2 warranty on it and I was only 2 days into that second year.
Awful support for this product
Customer image
Disneylunatic
1.0 out of 5 stars Be warned, “common fault”
Reviewed in the United Kingdom on 19 October 2021
Firstly.. it is a great headset until it has a “common fault”
9 months in it seemed a little loose, after 12 months the head set had begun to crack. Bearing in mind, this headset has been used less than 30 times in 12 months. 2 days out of warranty with Amazon, so they wouldn’t help, Razer Tech support useless.. kept calling me Rafael 🤣🤣 offered a replacement because it was a common fault, then 24hrs later declined it because it wasn’t fair to their extended warranty customers.. even though the headset does actually have a 2 warranty on it and I was only 2 days into that second year.
Awful support for this product
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3 people found this helpful
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Kris
3.0 out of 5 stars Needless hastle to get a average headset to work
Reviewed in the United Kingdom on 28 June 2020
Verified Purchase
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 It's a decent headset once it's working, there are obviously better options in headsets.

I've had issues with it at the start, but now that it works... Its alright... The surround sound system is a plus, the audio is alright, and it's super comfortable... but the way it connects to the PC causes issues.

It is a single 3 pin audio jack cable, and if your pc does not support it then there is a extension that splits into 2... One audio, the other microphone.

I had to use the extension for my pc, and worked to an extent, there was audio, but to my friends and recording stuff, it's was loud non stop static, so loud that it was normal volume from a meter away.

I installed the surround sound software, still static, I then decided to listen to music on the phone and accidentally started a call... To my surprise, it worked fine, went to my ps4, worked fine... Plugged it back in the PC, and static again but calmer this time... I then plugged it into my sound card for my old broken headset and it worked.

I went through hell with these, almost on the verge of sending it back to finnaly have it work.

TLDR: good headset after a hell of needless hastle
Customer image
Kris
3.0 out of 5 stars Needless hastle to get a average headset to work
Reviewed in the United Kingdom on 28 June 2020
It's a decent headset once it's working, there are obviously better options in headsets.

I've had issues with it at the start, but now that it works... Its alright... The surround sound system is a plus, the audio is alright, and it's super comfortable... but the way it connects to the PC causes issues.

It is a single 3 pin audio jack cable, and if your pc does not support it then there is a extension that splits into 2... One audio, the other microphone.

I had to use the extension for my pc, and worked to an extent, there was audio, but to my friends and recording stuff, it's was loud non stop static, so loud that it was normal volume from a meter away.

I installed the surround sound software, still static, I then decided to listen to music on the phone and accidentally started a call... To my surprise, it worked fine, went to my ps4, worked fine... Plugged it back in the PC, and static again but calmer this time... I then plugged it into my sound card for my old broken headset and it worked.

I went through hell with these, almost on the verge of sending it back to finnaly have it work.

TLDR: good headset after a hell of needless hastle
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4 people found this helpful
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Juljan
4.0 out of 5 stars Nice headphones for gaming
Reviewed in the United Kingdom on 1 June 2021
Verified Purchase
I have been using these headphones for call of duty mainly. They do the job. The sound quality is great, the microphone sound is really clear, but the noise cancellation could be better, but good enough for the price of the headphones. The wire is very flexible, which is great in tight spaces. Comparing these headphones with a similar lenovo set, the Razer ones are like £100+ headphones.
3 people found this helpful
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