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From policing the rough streets of Kansas City, Missouri, to becoming the FBI’s lead international kidnapping negotiator to teaching negotiation at leading universities, Chris Voss has tested the techniques in Never Split the Difference across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids.Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. Whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Voss shows you how to use these skills in the workplace and in every other realm of your life.

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English
Dimensions

10.64 x 1.83 x 16.81 cm
ISBN-10

0062872303
ISBN-13

978-0062872302
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Product details

Language ‏ : ‎ English
ISBN-10 ‏ : ‎ 0062872303
ISBN-13 ‏ : ‎ 978-0062872302
Dimensions ‏ : ‎ 10.64 x 1.83 x 16.81 cm

Best Sellers Rank: 159,047 in Books (See Top 100 in Books)
- 4,785 in Self-Help for Success

Customer Reviews:
23,958 ratings

About the authors

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Tahl Raz
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Tahl Raz is a storyteller of big ideas in business, technology and the social sciences that are transforming the way we work and live. An award-winning journalist and best-selling author, he has edited and published in everything from Inc. Magazine and GQ to Harvard Business Review and the Jerusalem Post. Management guru Tom Peters called his first co-authored book, “Never Eat Alone,” one of “the most extraordinary and valuable business books” of recent history. The book is still in hardcover over a decade later and is now used as a textbook in MBA programs around the world. He has held roles as a Chief Content Officer, CEO of an online education company called MyGreenLight, and founder and editor-in-chief of Jewcy Media. He lives in New York City with his wife, daughter, and a very fat Pug named Bibi.
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Chris Voss
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A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California’s Marshall School of Business, Georgetown University’s McDonough School of Business, Harvard University, MIT’s Sloan School of Management, and Northwestern University’s Kellogg School of Management, among others.
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4 star		16%
3 star		6%
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Top reviews from Australia

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I. K. Mcallister

With this book I could have been a brilliant salesman instead of the world's worst!

Reviewed in Australia on 8 August 2018

Verified Purchase

This book is a life-changer, but has probably come too late for me. I don't expect to live much longer as I am nearly 80.
Dale Carnegie's book "How to win friends & Influence People" was a life-changer for me half a century ago. "Never Split The Difference" takes over where Dale Carnegie left off, with all the nuts and bolts described plainly. I got my first big job after reading Carnegie's book two and a half times, but usually failed other job interviews because there were multiple interviewers - each with their own desires. Never Split the Difference shows me exactly how I should have handled these interviews, and not only got the job, but got it for more than they expected to pay me. My family life would have been very different too if I had negotiated with them.

21 people found this helpful

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Jeremy Daniels

Poor print quality touted as 'International version' when I asked for a refund

Reviewed in Australia on 10 March 2021

Verified Purchase

Poor print quality touted as 'International version' when I asked for a refund. Return would have been at my cost, so decided to keep it as it seemed futile - the rtn cost wouldn't have left much change from what I paid.

Have read about 100 pages - all seems well but the print quality (both the typesett and the way the paper has been guillotined is like it was done on my kitchen table. I have a nasty suspicion this is an illegal re-print of Chris Voss' original book. Shame!

BEWARE the picture of the front cover of the book is NOT what you get with this lot. They hide behind the 'you pay for return postage if you don't like it'. Is Amazon aware of sellers like this?

4 people found this helpful

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Peter Robertson

The best book on negotiation I’ve ever read

Reviewed in Australia on 19 April 2020

Verified Purchase

I’ve been a real estate agent for over 25 years and done a heap of training on negotiation and the psychology of deal making. I’ve been very successful and am rated as one of the best in my industry, but Chris’s book has made me realise I’m an amateur. This guys is a master of his craft. So much to absorb and assimilate out of this book. I’m going to reread it many times. It’s the best book on negotiation I’ve ever read, BY FAR. 10/10. I’m recommending it to everyone in my circles.

4 people found this helpful

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Michael

Pretty insightful and confronting

Reviewed in Australia on 27 February 2019

Verified Purchase

This is not a relaxing or particularly pleasant book to read but boy is it full of amazing and often, at least initially, uncomfortable concepts. It would have to be mandatory reading for anyone who is regularly involved in some form of negotiation which, as the author is quick to point out, is nearly everyone. It will make you think back to all your interactions in your entire life with a new perspective, and how you will approach all future ones.

6 people found this helpful

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Joshua Phillips

Immediately Effective Negotiation Strategies

Reviewed in Australia on 11 October 2018

Verified Purchase

Chris Voss takes real world negotiation experience and turns it into practical strategies for negotiation. From the first chapter I have been able to apply the strategies and seen real effects in my negotiations.

I regularly deal with authorities who appear to have no vested interest in delivering the outcomes my clients are looking for. The tactics outlined in the book have been effective in unearthing the ‘Black Swans’ and helping to build stronger collaborative relationships with these negotiating counterparts while delivering better project outcomes.

I can not recommend this book enough and have already given several copies away.

4 people found this helpful

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A bit disappointed

Reviewed in Australia on 21 May 2022

Verified Purchase

Given the hype of this book I was a bit disappointed. The underlying tips and messages are good but it's masked in stories that are obviously very selected to make the point.

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Brett P.

Time to think differently

Reviewed in Australia on 6 January 2022

Verified Purchase

I enjoyed reading this for the insight into effective negotiation as I did learning a little bit more about myself in the process.

While this is the first text I have read relating to negotiation, I found the reading easy and the examples to the concepts well laid out and I would encourage others to also give this book a chance. Importantly, I know that I will utilise what I’ve learnt in both a professional and personal perspective.

Reviewed in Australia on 16 June 2020

Verified Purchase

I got some very useful tips from the book. The takeaways are useful in a range of contexts. Unfortunately for his readers, Mr Voss is becoming overexposed and any advantages that the book confers will likely be "competed away" by others who have acquired the same toolset. Nevertheless, a worthwhile book - practical and effective.

One person found this helpful

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Top reviews from other countries

M. Turner

Too "American", poor writing style, and terribly simplistic!

Reviewed in the United Kingdom on 28 April 2020

Verified Purchase

One of the reviews i read about this book stated that "this book is such an eye opener"! I tried very hard to enjoy this book, and persevered as much as i could but the writing style is hard to connect with and i found the author to be quite egotistical whilst making outrageous claims backed up with "Trump-esque" back stories eg it was a very very bad situation... but i did something really really great... probably better than anyone has ever handled a situation like this before blah blah! There is nothing new in this book. I still have no idea how this book could have gotten such great reviews. Poor examples throughout, very boringly written and page after page became more and more frustrating. This is not an eye-opener! I struggled to keep my eyes open!!

I had high hopes for this book... waste of money. I've just thrown it into the bin!

136 people found this helpful

Grahame Cossum

Quite simply..it works.

Reviewed in the United Kingdom on 22 February 2018

Verified Purchase

I have read the book and watched a pile of Chris Voss Youtube videos.
This stuff works a treat if, and only if you are willing to put the methods into practice
on a daily basis. I am using it constantly every single day and it has produced amazing results.
As Chris Voss said "everything is a negotiation" and I would agree 100% it's just i've never noticed it before..but i do now.
Try it out for yourself, you will be surprised at how effective it is.
Just be prepared to put in the work required to learn a new skill. I really had to laugh at one of the negative reviews that implied they should
now be a skilled negotiator as if reading the book once worked like some sort of osmosis straight from Chris Voss.
Yeah...get real mate.

166 people found this helpful

Dr Tommy W

Bought book for £4.45. Negotiated a £46,000 discount a few months later, using techniques from the book. Good investment!

Reviewed in the United Kingdom on 4 April 2018

Verified Purchase

Great book. The stories Chris tells helps me to retain the concepts he's putting across and those concepts really do seem to work.

A couple of weeks after starting the book I negotiated a vendor at work from a 'list price' of about £68,000 for some equipment down to about £22,000*, partly by applying techniques from this book. Given that I spent £4.45 on the book, I think it's paid for itself by now.

*Obviously, having read the book my final offer was not a rounded number. Read it yourself, and you'll see what I mean.

140 people found this helpful

Grace

This helped to improve my relationship with my child

Reviewed in the United Kingdom on 31 December 2019

Verified Purchase

I occasionally saw an interview with Chris Voss on YouTube and it mentioned this book, so I decided to get the book. It turned out this probably the best few quid I have spent in a very long time.

I am half way through the book, it took a while to read as I have decided to digest the techniques and to see how effective they are.

I have applied mirroring, showing empathy labelling techniques when I communicating with my daughter and I found I have stopped saying no to her automatically and the relationship has improved since.

70 people found this helpful

K. B

Poor quality printing job. Disappointed.

Reviewed in Canada on 8 March 2020

Verified Purchase

I’m enjoying the book but I’m dismayed by the poor quality of the book with some pages printed in a way that sentences are missing. I’ve never seen this before. See pictures.

The poor printing is not the whole book and only on a dozen pages. But still, very disappointing.

101 people found this helpful

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