Amazon.com.au:Customer reviews: Withings Steel HR Sport - Black Steel HR Sport - Multi-Sport Hybrid Smartwatch, Unisex-Adult, Black, 40mm
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Customer reviews

4.2 out of 5 stars
4.2 out of 5
2,910 global ratings
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4 star
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Withings Steel HR Sport - Black Steel HR Sport - Multi-Sport Hybrid Smartwatch, Unisex-Adult, Black, 40mm

Withings Steel HR Sport - Black Steel HR Sport - Multi-Sport Hybrid Smartwatch, Unisex-Adult, Black, 40mm

byWithings
Colour: BlackChange
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Top positive review

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Samuel C. Quirk
5.0 out of 5 starsFocus on important stuff
Reviewed in Australia on 24 October 2018
I've been looking at 'smart' watches for a while...I am invested in the Google ecosystem but in my opinion the Wear OS options try to be all things to all people and end up over promising and not delivering. So I have been seeking a hybrid option that does the basics really well and is largely platform neutral (i.e. Google vs Apple vs Microsoft vs Samsung).

What are the basics? It shows the time, looks nice, provides core health measurements and the app is elegant and simple. How? I am an average guy - I want to be healthier - but I will not be performing a triathlon anytime soon... So.....I do not need a device designed by NASA; I need a device that is robust, reliable and simple to use. It needs to present info to me so I can make my own decisions and not drown me with useless data.

The battery life is excellent.

My experience has been so good I purchased a Withings Body + Scale too.

If the next generation somehow included Google Wallet & Google Play I'd buy Withings gear for a long time into the future. Great product - recommended.
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7 people found this helpful

Top critical review

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Colin J
1.0 out of 5 starsNot at all accurate
Reviewed in Australia on 18 December 2019
I wanted to upgrade from a Garmin Vivosmart 4 HR, and made a huge mistake by getting this Steel HR Sport. I did so after reading some reviews. I found the following problems.
The length of stride cannot be adjusted. It is set at 0.8 metre (my walking stride is 0.75 metre), so all distances are incorrect. Also, there is no difference in stride between running and walking.
The calories used is hoplessly inaccurate. I consume 2,200 - 2,600 per day, depending upon my exercise routine. The Steel never showed more than 1,700. It never recorded calories burned at gym on the cross-trainer or the bike, which usually were 300+.
Unlike the Garmin, it does not recognise when you are on a cross-trainer, or stepper machine, or rowing machine. So this exercise is never shown or recognised on the app at all. The only thing shown is the steps walking to and from the gym.
The only use for this watch, in my opinion, is to count steps and monitor your sleep. Even the max heart rate recorded is inaccurate. I have exchanged several emails with Withers support (no local phone presence) and their only comment was that they would suggest my problems as a software upgrade in due course. I have had the watch for 5 days and hope that Amazon will take it back.
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One person found this helpful

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From Australia

Colin J
1.0 out of 5 stars Not at all accurate
Reviewed in Australia on 18 December 2019
Colour: BlackVerified Purchase
I wanted to upgrade from a Garmin Vivosmart 4 HR, and made a huge mistake by getting this Steel HR Sport. I did so after reading some reviews. I found the following problems.
The length of stride cannot be adjusted. It is set at 0.8 metre (my walking stride is 0.75 metre), so all distances are incorrect. Also, there is no difference in stride between running and walking.
The calories used is hoplessly inaccurate. I consume 2,200 - 2,600 per day, depending upon my exercise routine. The Steel never showed more than 1,700. It never recorded calories burned at gym on the cross-trainer or the bike, which usually were 300+.
Unlike the Garmin, it does not recognise when you are on a cross-trainer, or stepper machine, or rowing machine. So this exercise is never shown or recognised on the app at all. The only thing shown is the steps walking to and from the gym.
The only use for this watch, in my opinion, is to count steps and monitor your sleep. Even the max heart rate recorded is inaccurate. I have exchanged several emails with Withers support (no local phone presence) and their only comment was that they would suggest my problems as a software upgrade in due course. I have had the watch for 5 days and hope that Amazon will take it back.
One person found this helpful
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From other countries

Barks
2.0 out of 5 stars Nice watch but not made for an active lifestyle
Reviewed in the United Kingdom on 7 August 2021
Colour: BlackVerified Purchase
The functions of the watch are good, it does everything that I bought it for Inc. Sleep tracking and heart rate. I think it's pretty good value too. However I've had 2 issues - the strap causes a bit of a rash on my wrist as the plastic doesn't allow your skin to breathe, and the glass has cracked after less than two months of use. Being a fitness tracker these things should be reasonably hard-wearing. I'm in the gym most days, throwing around heavy weight plates and dumbbells. The irony is, the glass cracked whilst I was making the bed. So yeah, bit disappointed. I'll carry on wearing it, but if the crack lets water in it will probably die.

Update: Withings very kindly reached out and replaced the watch, despite the warranty not covering accidental damage. I was really happy about that.

What I'm less happy about is the accuracy of the hrm. You can be literally gasping for breath and working hard in your training session, heart beating out of your chest, and it will show 75bpm. Like it's only counting every other beat. I just came home from a short bike ride where I was pedalling as fast as I could the whole time - for a brief period it read up to around 175 bpm which was probably about right, then it suddenly decide to drop to 85bpm where it remained for the rest of the ride.

I bought this because it seemed reasonably priced but I think it was false economy. Shame.
Customer image
Barks
2.0 out of 5 stars Nice watch but not made for an active lifestyle
Reviewed in the United Kingdom on 7 August 2021
The functions of the watch are good, it does everything that I bought it for Inc. Sleep tracking and heart rate. I think it's pretty good value too. However I've had 2 issues - the strap causes a bit of a rash on my wrist as the plastic doesn't allow your skin to breathe, and the glass has cracked after less than two months of use. Being a fitness tracker these things should be reasonably hard-wearing. I'm in the gym most days, throwing around heavy weight plates and dumbbells. The irony is, the glass cracked whilst I was making the bed. So yeah, bit disappointed. I'll carry on wearing it, but if the crack lets water in it will probably die.

Update: Withings very kindly reached out and replaced the watch, despite the warranty not covering accidental damage. I was really happy about that.

What I'm less happy about is the accuracy of the hrm. You can be literally gasping for breath and working hard in your training session, heart beating out of your chest, and it will show 75bpm. Like it's only counting every other beat. I just came home from a short bike ride where I was pedalling as fast as I could the whole time - for a brief period it read up to around 175 bpm which was probably about right, then it suddenly decide to drop to 85bpm where it remained for the rest of the ride.

I bought this because it seemed reasonably priced but I think it was false economy. Shame.
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2 people found this helpful
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Amazon Customer
3.0 out of 5 stars Nice watch unless you want accurate step count
Reviewed in the United Kingdom on 7 July 2019
Colour: BlackVerified Purchase
Nice looking watch. Can be hard to read the time in low light but the digital display shows up clearly when activated.

Battery life on mine is nowhere near the advertised figures but still gets 5/6 days and recharges in about an hour so not an issue for me.

Texts, caller id and notifications show up clearly and easy to read although long messages are cut off short which is to be expected.

Great for sleep tracking as any mistakes can be edited in the app later. It will sometimes think you’ve gone to sleep if you sit watching tv or reading before bed but the times can be altered later and it will update your scores.

Big disappointment was the step tracking. It counts far less steps than a Fitbit or Apple Watch over the same distance and more annoyingly it doesn’t count any if you are carrying something or pushing a pram. A daily goal can be set but it’s worth noting that you’ll have to walk a lot further with this watch to hit that magical 10,000 steps than you would with other watches.

Good compromise watch for those of us that don’t like the look of a fully digital watch, but you may want to look elsewhere if step counting is important.
4 people found this helpful
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Samuel
1.0 out of 5 stars Hour pointer gets stuck
Reviewed in the United Kingdom on 18 December 2018
Colour: BlackVerified Purchase
The media could not be loaded.
 I was very excited about the product was a bit disappointing:
- Design color contrast, gets very hard to see the time when the light is not high.
- The hour pointer gets stuck, showing wrong hour, have to calibrate over and over again.
-+ price
- the stepp progress display is not very useful, could be possible to show other metrics.
+ Looks good, but hard to see the time in low lightdue to dark colours.
+ Light
+ Battery
Customer image
Samuel
1.0 out of 5 stars Hour pointer gets stuck
Reviewed in the United Kingdom on 18 December 2018
I was very excited about the product was a bit disappointing:
- Design color contrast, gets very hard to see the time when the light is not high.
- The hour pointer gets stuck, showing wrong hour, have to calibrate over and over again.
-+ price
- the stepp progress display is not very useful, could be possible to show other metrics.
+ Looks good, but hard to see the time in low lightdue to dark colours.
+ Light
+ Battery
Images in this review
Customer image
Customer image
6 people found this helpful
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Hamish Melville
1.0 out of 5 stars I wouldn’t buy this - returned mine.
Reviewed in the United Kingdom on 14 September 2019
Colour: BlackVerified Purchase
Neat but totally impractical. The hands are the same colour as the watch face (grey model) so you can’t, even in moderate visibility, see the time at all. The sleep tracking feature was wildly inaccurate. Some nights it showed me going to sleep at random times (3am - 1.38am) when I’d been in bed and sound asleep since 10 pm! I sent it back and got a refund. I does look stylish, but not really fit for purpose.
3 people found this helpful
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Hugo S
2.0 out of 5 stars Very poor GPS
Reviewed in the United Kingdom on 2 April 2019
Colour: BlackVerified Purchase
It doesn’t do its basic job. Purchased it mainy to track my cycling, but I’m very disappointed by GPS poor accuracy (skipping route tracking on the map, no distance showing) and rather disputable “notifications” function. Looks OK but it simply doesn’t work! Avoid.
5 people found this helpful
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Zulu
2.0 out of 5 stars Not Quite a "Smart" Watch
Reviewed in Canada on 4 May 2019
Colour: BlackVerified Purchase
Liked: Two sizes. The smallest size fitted my small wrist very well and far better than other brands of "smart watch". Very well built with a strong strap: will last, probably longer than its competitors. Looks great. Easy and reliable Bluetooth connectivity - unlike the Garmins which always struggle.
Disliked: Hands are the same color as the face so difficult to tell at a quick glance (or even a long glance at night) what the time is - should be white and florescent. Does not do continuous HR monitoring. App does not present the information very well and does not show historical data except in miniature form - no pinch to zoom to see details of sleep cycle for example. Cannot see continuously tracked heart rate (for example when on a fitness cycle) or even a good historical view - presumably because heart-rate is not continuously monitored - according to the small inset screen the HR is always stated as being from some minutes ago. This lack of continuous monitoring obviously has huge benefits for battery consumption - this watch will outlast any of its competitors: but the reduced functionality is not a fair trade-off: am I buying a smartwatch or not?
Bottom line - this is a reasonable watch that is just not smart enough to be classed as a Smartwatch. Perhaps I should have known - Nokia are now known for their hardware not their software. This is the classic hardware good/software bad problem with choosing computer products. Am returning to Amazon (though it costs me in return postage)
3 people found this helpful
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Mountain
1.0 out of 5 stars not worth in 2021
Reviewed in Canada on 20 April 2021
Colour: BlackVerified Purchase
The Withings steel HR sport is definitely the best-looking hybrid smartwatch even in 2021. However, it has less features than other competitors (hybrid) and smartwatches. It doesn't show floors you climbed, no SpO2 and even no screen to show the weather and temperature. The worst thing is I am also using an apple watch, and the Health Mate will disable the Apple watch ECG function, so every time I need to reset my settings. Overall, if you are looking for a hybrid watch, Garmin vivomove series could be a thing, with more functions and similar price, though the battery life is not as good as withings. This watch is totaly dated right now and the price is so high.
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CDA
3.0 out of 5 stars I really want to like this watch, quality control and build issues. Get the white one
Reviewed in the United States on 8 December 2018
Colour: BlackVerified Purchase
I saw this was on sale for Amazon's 12 Days of Deals. I've had an Apple Watch since series 0 and needed a step away from tech, but wanted a watch instead of a standalone fitness tracker. Plus the ~25 day battery life was attractive.

I had concerns when I saw previous reviews from September to now show build and fit issues, but was encouraged when I saw they were resolving issues like the lower numbers now no longer flipped right side up.
The newer units now aline with what the marketing renders show for the numbers around the casing.

But right out of the box, I noticed build quality issues.
I noticed the lower left area of the watch appears to have some sort of markings like residue or debris from packing. Or so I thought, I tried to vacuum out and wash to see if it was just cardboard dander that made its way from the packaging, but I see it's the watch glass pressed against the casing and it's in areas all along the watch, like small air bubbles. It's not noticeable when looking at the watch straight down, but even a little tilt will show the reflection of what ever the build issue is, be it the adhesive or lack of fit and finish of the glass to the casing.

I also noticed the case markings do not align with the internal watch body markings. This was evident when calibrating the hour and minute hands.

Also, attempting to pair my watch took longer than it should have.
I had to reset the watch 4 times, and unpair once.
Once I got the watch paired, I had to restart the pairing 4 more times, because the updates would incrementally fail.
The watch was fully charged and less than a foot away from my iPhone 6S on 12.1.1.

The charging cable is not magnetic, only allows you to place the watch in one way, and is basically terrible.
You have to have the watch placed in the cradle just the right way, and there are two pogo pins to plug in to one charging hole, the sound of the metal scraping against the case makes my ears cringe. Glad I will only have to charge this thing hopefully no more than 20 times a year.

I want to like this because, well, it's a decent price, and it's not an Apple Watch or Wear OS watch.
Want to get away from notification hell and just track sleeping and basic activity.

The Health Mate App is nice and clean and easy to navigate.

I'm going to order another one and see if that one is any better.

**Update 12.10.2018**
I ordered the white face version.
And it’s night and day.
Personally prefer the black face version.
But I have less issues with glare with the white face.
Build quality on this version is spot on. Hour and Minute hands needed no adjustment.
The hash marks on the bezel and watch face line up.
Pairing only failed once and update didn’t fail at all.
One more star added to my review.
Customer image
CDA
3.0 out of 5 stars I really want to like this watch, quality control and build issues. Get the white one
Reviewed in the United States on 8 December 2018
I saw this was on sale for Amazon's 12 Days of Deals. I've had an Apple Watch since series 0 and needed a step away from tech, but wanted a watch instead of a standalone fitness tracker. Plus the ~25 day battery life was attractive.

I had concerns when I saw previous reviews from September to now show build and fit issues, but was encouraged when I saw they were resolving issues like the lower numbers now no longer flipped right side up.
The newer units now aline with what the marketing renders show for the numbers around the casing.

But right out of the box, I noticed build quality issues.
I noticed the lower left area of the watch appears to have some sort of markings like residue or debris from packing. Or so I thought, I tried to vacuum out and wash to see if it was just cardboard dander that made its way from the packaging, but I see it's the watch glass pressed against the casing and it's in areas all along the watch, like small air bubbles. It's not noticeable when looking at the watch straight down, but even a little tilt will show the reflection of what ever the build issue is, be it the adhesive or lack of fit and finish of the glass to the casing.

I also noticed the case markings do not align with the internal watch body markings. This was evident when calibrating the hour and minute hands.

Also, attempting to pair my watch took longer than it should have.
I had to reset the watch 4 times, and unpair once.
Once I got the watch paired, I had to restart the pairing 4 more times, because the updates would incrementally fail.
The watch was fully charged and less than a foot away from my iPhone 6S on 12.1.1.

The charging cable is not magnetic, only allows you to place the watch in one way, and is basically terrible.
You have to have the watch placed in the cradle just the right way, and there are two pogo pins to plug in to one charging hole, the sound of the metal scraping against the case makes my ears cringe. Glad I will only have to charge this thing hopefully no more than 20 times a year.

I want to like this because, well, it's a decent price, and it's not an Apple Watch or Wear OS watch.
Want to get away from notification hell and just track sleeping and basic activity.

The Health Mate App is nice and clean and easy to navigate.

I'm going to order another one and see if that one is any better.

**Update 12.10.2018**
I ordered the white face version.
And it’s night and day.
Personally prefer the black face version.
But I have less issues with glare with the white face.
Build quality on this version is spot on. Hour and Minute hands needed no adjustment.
The hash marks on the bezel and watch face line up.
Pairing only failed once and update didn’t fail at all.
One more star added to my review.
Images in this review
Customer image Customer image Customer image Customer image Customer image
Customer imageCustomer imageCustomer imageCustomer imageCustomer image
12 people found this helpful
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Michael Ngarimu
1.0 out of 5 stars Caveat Emptor: Erroneous mileage; customer support asinine at best.
Reviewed in the United States on 8 March 2021
Colour: BlackVerified Purchase
Below amateur product. Customer support worse.

Long story short. The companion app (Withings Health Mate) started incorrectly reporting mileage run in the workout summary. Split times were correct for complete mileage. Mileage was complete right before ending the workout. Mileage reported on the Withings website was correct.

Since the summary mileage in the companion app was incorrect, the calories burned was incorrect (too low) and incorrect data reported to other apps making any level of fitness tracking useless.

I spent weeks back and forth in emails with Withings asinine customer support. Lots of apologies, many guarantees that they're going to change, and no actions to actually resolve the issue. The last straw was AFTER I provided screenshots where their own website showed the app was broken Withings support gaslighted me with "why do you think anything is wrong?"

After reading other reviews I'll be forking out over 3x the price of this for the Coros Apex Premium in hope that Coros are professional.
Customer image
Michael Ngarimu
1.0 out of 5 stars Caveat Emptor: Erroneous mileage; customer support asinine at best.
Reviewed in the United States on 8 March 2021
Below amateur product. Customer support worse.

Long story short. The companion app (Withings Health Mate) started incorrectly reporting mileage run in the workout summary. Split times were correct for complete mileage. Mileage was complete right before ending the workout. Mileage reported on the Withings website was correct.

Since the summary mileage in the companion app was incorrect, the calories burned was incorrect (too low) and incorrect data reported to other apps making any level of fitness tracking useless.

I spent weeks back and forth in emails with Withings asinine customer support. Lots of apologies, many guarantees that they're going to change, and no actions to actually resolve the issue. The last straw was AFTER I provided screenshots where their own website showed the app was broken Withings support gaslighted me with "why do you think anything is wrong?"

After reading other reviews I'll be forking out over 3x the price of this for the Coros Apex Premium in hope that Coros are professional.
Images in this review
Customer image Customer image Customer image Customer image
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One person found this helpful
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