Amazon.com.au:Customer reviews: Zinus Support Plus iCoil Pocket Springs Double Mattress Eurotop - High Density Foam Layer - Mattress in a Box

Top positive review

A good mattress for the price

Reviewed in Australia on 5 November 2020

I've been using this mattress for about two weeks now and it's decent. It's on the firm side when comparing to my previous mattress which was rated medium. It's very soft and gives in when you sit on the edges (which is not normally recommended) but very sturdy when you are in the middle.

I did feel some aches and pains for a few nights as it is much firmer than what I was used to. If you are a side sleeper it's probably not for you. Perfect for those who sleep on the back with great support. I feel a bit uncomfortable when sleep on my side given the level of firmness.

4 people found this helpful

Top critical review

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Aaron Chung

Frustrating indifference

Reviewed in Australia on 8 April 2022

A disappointing experience so far. My mattress was originally due for delivery on 30th March. This was then delayed and meant to be delivered by 5th April at the latest. Amazon has since informed me that my package may be lost and that I should contact Zinus for a refund. As per their instructions, I have requested an ETA twice from the carrier, and have only received unhelpful similar responses that they are in the process of getting this information from the delivery team. I have now requested a refund from Zinus and they are refusing to address this request despite being unable to locate my package or provide an ETA.

Edit: ultimately they put it out on express delivery and I received it on the weekend. Maybe they did the best they could but I felt stressed out about the lack of communication.

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From Australia

Aaron Chung

Frustrating indifference

Reviewed in Australia on 8 April 2022

Size Name: DoubleVerified Purchase

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rahulsigdel

disappointed with the size

Reviewed in Australia on 12 August 2021

Size Name: King SingleVerified Purchase

Item arrived on time and value of money but very disappointed with the size. This King single mattress did not fit with the Fantastic furniture king single COMO Bed. Item specified as King single, appeared too small than the bed, waited for 72 hours to cover the bed after unpacking, later checked the lable and it says 203 X 105, but the king single bed is 203 X 107. Bad experience of buying a mattress online.

One person found this helpful

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Anonymous

Disappointed customer

Reviewed in Australia on 22 May 2021

Size Name: SingleVerified Purchase

Bought this for my daughter but she said it was too soft and gave her back pain in the morning. The mattress was much thicker than I thought so makes a bit hard to get onto it. There is no edge support and quality is average. Delivery was prompt but was dumped at my front door in a very obvious spot. Also warranty on the website says 10 years however on the sidesticker of the mattress says 5 years. I still haven't received my invoice...

2 people found this helpful

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Jay

It's soft feeling bed

Reviewed in Australia on 9 January 2022

Size Name: QueenVerified Purchase

This bed is not medium at all. It's very soft bed compare to others.
I was expecting to receive the medium to frim feeling bed as it described but it is really soft bed which gives me back pain when I wake up in the morning.

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