This has to be one of the most frustrating items l have purchased, I have been using my old kindle for over 5 years without a problem other than a couple of buttons not working as well as they should, but the item has always delivered. The only good thing about the new kindle is the lit screen and it does hold a battery charge a little longer than my old unit. I would happily return this item for a full refund, but I'm reading these days about a novel every second week. I guess I could join a library? On top of the kindle giving me an ulcer the damn cover ordered at the same time didn't fit the kindle and the day after the kindle arrived Amazon dropped the selling price $20.00, must run over a chinaman as they say?