Customer Review

Reviewed in Australia on 3 February 2021
Buyer was good while it lasted. My $600 paperweight has a headset tracking error that Oculus Support have not been able to solve or repair/replace under warranty in over 3 weeks. I am not confident they know what to do nor care to fix my problem. What ever the answer is, I can say that a reset back to factory default is NOT the answer. Maybe I was just unlucky, perhaps you will be ok. I think its important to note how many head tracking errors have been popping up that Oculus is slow to acknowledge and respond to.
After weeks of waiting I finally was advised to return the headset and all components to an address in Hong Kong.
I spend $85 to send back and was promised a replacement Oculus Quest 2 would be sent out. Its now 2 months later and I have no replacement! Emails to Oculus support has not provided me with any satisfaction as what the status is. Cannot recommend dealing with Oculus
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