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I was bummed this product didn’t work well for me since I did ton of research to find a really good product. This may be a great product for some but unfortunately it damaged the hair I tested really bad. I used 20vol and only did the very bottom of my hair that was the darkest and left it on 15 min. It wasn’t ready(still orangish), but I wanted to make sure it wasn’t to harsh. I have some pretty bad breakage after a few days and my hair is still really dry. I only did it on the bottom so you can’t tell and I’m happy about that. Like I said this may be a great product but just do a small area first since everyone’s hair is different and can react different ways.
Not what I was expecting. Customer service keeps sending me emails to write a review. If I have any issues I'm suppose to email them back. That's a joke. Everytime I email them I get a automated response back saying they are closed on the weekends. Didn't know tuesday and Thursday's were weekends. So I'm leaving a review like they wanted me to. Just won't be the 5 stars they want. The powder and developer were not all that great. Didn't do the 9 levels and my hair is already light and I still didn't get the platinum blonde. My hair is orange and I used toner. So I'll just stick to my normal bleach and not buy this again