Amazon.com.au:Customer reviews: Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size
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  • Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black,...
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Customer reviews

3.9 out of 5 stars
3.9 out of 5
10,896 global ratings
5 star
54%
4 star
17%
3 star
8%
2 star
9%
1 star
11%
Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size

Razer AU Kraken X Multi-Platform Wired Gaming Headset, Black, RZ04-02890100-R3M1, One Size

byRazer AU
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Top positive review

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Richard
5.0 out of 5 starsGood headset for zoom meetings
Reviewed in Australia on 6 December 2020
I got these purely for zoom meetings for work. I just wanted a headset with a mic that didn't look too much like a hardcore gaming headset. I got them during the black friday sale, so for the price I paid these were perfect.

My colleagues say my voice is crystal clear. The sound is fine for meetings. It's not as comfy as my pair of Bose QC35s, I feel the quality of the ead pads aren't as soft, but for the price it's still amazing.

One thing to consider is the mic is a bendable arm so you can't just swivel the mic away entirely like other headsets. This wasn't really an issue for me as having the mic arm always there didn't bother me and I didn't really notice it, it's pretty thin. In fact for me it was a feature because my voice was a bit loud (even though I dialled it down in the software settings) and I fixed it by moving the mic slightly further away from my mouth. If the mic arm was fixed I couldn't have done this, so it was a lucky feature for me.
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4 people found this helpful

Top critical review

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Kelvin
TOP 500 REVIEWER
2.0 out of 5 starsWould of been a great product if the headset was more durable... be warned.
Reviewed in Australia on 13 April 2021
I've been using the headset for the past 3 months now. Was happy with the mic and sound quality. It was a bit uncomfortable to wear at first but you get used to it.

One day when adjusting my headset, the side where you adjust the length of the headset snapped. I didn't even apply any strong pressure on it. Was super disappointed. Time to find a more durable headset.
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28 people found this helpful

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From Australia

Kelvin
TOP 500 REVIEWER
2.0 out of 5 stars Would of been a great product if the headset was more durable... be warned.
Reviewed in Australia on 13 April 2021
Verified Purchase
I've been using the headset for the past 3 months now. Was happy with the mic and sound quality. It was a bit uncomfortable to wear at first but you get used to it.

One day when adjusting my headset, the side where you adjust the length of the headset snapped. I didn't even apply any strong pressure on it. Was super disappointed. Time to find a more durable headset.
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Kelvin
2.0 out of 5 stars Would of been a great product if the headset was more durable... be warned.
Reviewed in Australia on 13 April 2021
I've been using the headset for the past 3 months now. Was happy with the mic and sound quality. It was a bit uncomfortable to wear at first but you get used to it.

One day when adjusting my headset, the side where you adjust the length of the headset snapped. I didn't even apply any strong pressure on it. Was super disappointed. Time to find a more durable headset.
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28 people found this helpful
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Pk
2.0 out of 5 stars Was decent, but the headband is VERY brittle
Reviewed in Australia on 27 March 2021
Verified Purchase
Works fine and is at a nice budget price point (when on sale, which is every now and then).
Do be aware that the amazon image is of the Kraken not the Kraken X (though the "from the manufacturer" images appear to be correct).
Additionally, as someone else pointed, the headband seems to snap easily? The top headband of the Kraken X is made of plastic. My one has snapped in several places as well. However, some of the synthetic material is still holding it together for now... I don't use this outside of the house so I am a bit concerned about how quickly it snapped. (within 3 months).

Edit: 9 months after purchase, it has snapped in half. Lowered my rating to 2 stars.
16 people found this helpful
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James Heathcote
2.0 out of 5 stars Headband snapped - Disappointed by a lack of durability
Reviewed in Australia on 5 March 2021
Verified Purchase
I was able to use these headphones for 3 months before the plastic band cracked through above the left ear, meaning the headphones can no longer sit on the head. Very disappointed with the lack of durability from what I thought was a quality product from a quality brand.

However, I was impressed by the sound quality and comfort offered by these headphones before they snapped and were no longer usable.
6 people found this helpful
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Steven B-m N
2.0 out of 5 stars Decent sound, Not durable.
Reviewed in Australia on 27 October 2021
Verified Purchase
At first impressions, this pair of headphones seemed like it was a great value, the sound quality was pretty decent for it's price - it's a bit bass heavy, but it is clear. And it fit's comfortably on your ears. The 7.1 surround sound is not obviously true surround sound but it is software simulated, without it turned on, the headphones lacks depth, it's better to leave it on. The microphone quality is okay and clear for gaming, not the best.

However, after 7 months of general use (which Razer Support calls this "wear and tear & abuse" - which will not be covered) the headband seemed to crack slightly, 2 months after that it finally snapped, leaving it really uncomfortable and hard to use. I would not recommend this product to anyone who uses it correctly.
Customer image
Steven B-m N
2.0 out of 5 stars Decent sound, Not durable.
Reviewed in Australia on 27 October 2021
At first impressions, this pair of headphones seemed like it was a great value, the sound quality was pretty decent for it's price - it's a bit bass heavy, but it is clear. And it fit's comfortably on your ears. The 7.1 surround sound is not obviously true surround sound but it is software simulated, without it turned on, the headphones lacks depth, it's better to leave it on. The microphone quality is okay and clear for gaming, not the best.

However, after 7 months of general use (which Razer Support calls this "wear and tear & abuse" - which will not be covered) the headband seemed to crack slightly, 2 months after that it finally snapped, leaving it really uncomfortable and hard to use. I would not recommend this product to anyone who uses it correctly.
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3 people found this helpful
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Daniel
2.0 out of 5 stars It snapped in less than a year of use
Reviewed in Australia on 3 January 2022
Verified Purchase
It was decent with its audio quality on music/movies, gaming is okay as I usually play valorant and the footsteps are quite clear but it's not obviously the best.

However, I bought this headset around mid-2021 and right now it's the 2nd of Jan 2022, the band on top just snapped without any drop of abusive use. Do not trust the star rating as the build quality speaks for the price, It will break in less than a year.
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Daniel
2.0 out of 5 stars It snapped in less than a year of use
Reviewed in Australia on 3 January 2022
It was decent with its audio quality on music/movies, gaming is okay as I usually play valorant and the footsteps are quite clear but it's not obviously the best.

However, I bought this headset around mid-2021 and right now it's the 2nd of Jan 2022, the band on top just snapped without any drop of abusive use. Do not trust the star rating as the build quality speaks for the price, It will break in less than a year.
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One person found this helpful
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Yeet
2.0 out of 5 stars Decent sound and mic, but headband is brittle
Reviewed in Australia on 29 March 2022
Verified Purchase
The sound quality is decent and the microphone quality is good enough for what you're paying for this relatively budget headset.

My main issue, and the reason I'm writing this review now, is that the inner headband (the thinner band when you pull the band out to fit on your head) is quite weak. It has snapped within four months of purchase rendering this headphone useless.
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Sam
2.0 out of 5 stars Low quality, better off spending the money to get a decent mic
Reviewed in Australia on 20 October 2021
Verified Purchase
Treated the mic very carefully so that I wouldn’t be the cause of any issues. However, my friends in calls with me constantly complain about the low quality mic and after a period of 3 weeks the audio also got crappy, it would spike at max volume and then go back to my set volume. While cushioning is comfortable, the plastic is frighteningly flimsy. I feel like if I grip it a little too hard when picking it up it’ll shatter.
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MolloAU
2.0 out of 5 stars Worked for 6.5months
Reviewed in Australia on 11 June 2021
Verified Purchase
I brought these to use while working from home. I work 16 hours a week. Disappointed to plug them in today and the microphone is dead. Troubleshooted, reset, checked drivers. Dead. Disappointing as they really haven't been used much at all and always been kept in the drawer. Would not recommend.
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FrankiBoy
2.0 out of 5 stars Good for gaming until it breaks (early)
Reviewed in Australia on 25 November 2021
Verified Purchase
Good sound and comfort for gaming, but alas, it broke in 2 places after 3 months - the side of the headband is cracked and about to snap (like many others have observed), and the padding on the top of the headband has detached from the trim. It’s no longer useable and we will request a refund.
Customer image
FrankiBoy
2.0 out of 5 stars Good for gaming until it breaks (early)
Reviewed in Australia on 25 November 2021
Good sound and comfort for gaming, but alas, it broke in 2 places after 3 months - the side of the headband is cracked and about to snap (like many others have observed), and the padding on the top of the headband has detached from the trim. It’s no longer useable and we will request a refund.
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Alex Manarang
2.0 out of 5 stars Mic output keeps making hissing sound after 2 weeks of use
Reviewed in Australia on 13 August 2021
Verified Purchase
The headphones were working fine for the first 2 weeks, good sound and mic quality. But out of no where the mic started producing a noisy hissing sound and over terrible mic quality output when used. However sound quality is still ok. Overall I still don't recommend.
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