Top positive review
Reviewed in Australia on 21 August 2021
The treadmill was working fine until after four months of purchasing. Then one day, the machine stopped working.
We contacted the seller, and they tried as hard as they could to make it work. They instructed us to use the app that unfortunately did not work. After that, the seller sent us a brand new remote control for free. Then, they offered to pick up the machine with a full refund once we realised that the new remote did not work. How generous!
I asked the seller whether they still wanted to pick it up because there was a broken part on the machine. The back corner of the plastic cracked when I accidentally slipped off from the walking machine. I had forgotten to mention it to the seller at the beginning.
A few hours later, the seller told us that they already refunded us, and they will not need to pick the machine up.
Although I could not use the treadmill, I am grateful for the generosity and effort they made during the period of interacting. I recommend this seller to be one of the most helpful sellers. The business is excellent for making their customers happy.
Thank you very much!